Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at: sales@magnaindustries.com. Please note that returns will need to be sent to the following address: 1825 Swarthmore Ave, Lakewood, NJ 08701 

If your return is accepted, we’ll send you a return merchandise authorization (RMA), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return merchandise authorization (RMA) will not be accepted. 

You can always contact us for any return question at: sales@magnaindustries.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Inspect the shipment before signing a Proof of Delivery invoice

Receiving can be a rather time-consuming job-and it should be. While it might seem convenient to simply sign the POD, doing so can cost your company a lot of money. Anytime a shipment that includes valuables is being sent to you-whether it's Parcel or LTL shipment, it critical for any receiver to inspect the shipment for concealed damage.

While it might be inconvenient to the driver or delivery company, the truth is they are being paid to deliver a shipment in perfect condition. If a delivery driver is being difficult, there is something you can do to expedite the process. Many

insurance companies will recognize a concealed damage claim if the recipient writes "pending further inspection" on the proof of delivery. It's critical to fully inspect your shipment as quickly as possible, as there are limits on how much time you have to submit a claim which varies depending on the carrier or insurance provider.

Contact the Carrier Immediately if concealed Damage is Discovered

If you discover that your freight is damaged upon receipt, and the damage has not been notated on the POD, it is the responsibility of the recipient to contact the carrier immediately. As we stated above, depending on the carrier and their insurance broker, there are typically statutes of limitations with the time you have to process a claim. So, if notice that your freight or shipment includes damaged products, the first thing you should do is contact your freight carrier or freight broker / 3PL if you use their services  so they can expedite the concealed damage claim if it is needed.

Take Pictures and Document the Damage Many proactive shippers and receivers understand the value of documenting and recording several aspects of their operation  for legal purposes. When it comes to receiving, you should always take pictures of all deliveries regardless of the size or value of the product being received. This helps you provide evidence and a paper trail which many carriers and their insurance providers will ask for while reviewing your freight claim.

Some Specific Items You Should Take Pictures of Include:

The condition of the shipment: If you received products on a pallet, make sure to take pictures of the complete pallet (from multiple sides). This will allow you to document if damage has occurred to the pallet which may have been the source of concealed damage to your commodities. The packaging: If you received your products in a cardboard box, take a picture of the box prior to opening the package. If the box appears to be damaged, and you photograph the damage, it can protect you. The truck delivering the shipment: Quite commonly, the damage will be quite evident (especially if pallets have fallen inside the truck cargo container. When the truck backs up to your dock, take a picture of the inside if pallets or boxes have fallen or appear damaged).As a recipient of freight, you have rights. The key to ensuring your concealed damage claims are processed quickly and ethically is being proactive about taking time to protect your assets. Make sure to review the freight before signing for it, take plenty of pictures, and contact your 3PL or carrier as quickly as possible.

Restocking Charges

Upon cancellation of an order, after shipment, before un-crating, Buyer is liable for a restocking fee of not more than twenty five percent (25%) provided; (i) written permission to return product (RMA) is obtained; (ii) equipment is returned to the warehouse within thirty (30) days from date of shipment ; (iii) initial delivery and return transportation charges have been paid by Buyer in full.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at: sales@magnaindustries.com.